Privacy policy

1. What we collect

Pet owners (waitlist): your email address, plus your name and suburb if you give them to us.

Groomers (founding groomer form): your business name, contact email, phone number, suburb, and whether you groom from a salon or a mobile van.

Website visits: like most websites, our hosting provider automatically records technical information such as your IP address, browser type and the pages you visit, to keep the site running and secure. Our site also loads fonts from Google Fonts, so Google receives your IP address when the page loads. We don’t use advertising or analytics cookies.

Please don’t include sensitive information (such as health information) in our forms. We don’t need it.

2. Why we collect it

We use your information to:

• let you know when Obie opens in your area;
• contact groomers about listing on Obie and becoming a founding groomer;
• reply when you contact us; and
• see which suburbs have the most interest, so we can decide where to launch first.

We don’t sell your personal information, and we won’t use it for any other purpose without your consent.

3. Who we share it with

We only share your information with services that help us run the website:

• Formspree, which receives and stores form submissions for us;
• Netlify, which hosts our website;
• our email provider, so we can send and receive emails; and
• Google, through Google Fonts (your IP address only).

We may also disclose information where the law requires or authorises it, for example to a court or regulator.

4. Information stored overseas

Formspree, Netlify and Google may store or process information in the United States and other countries where they operate. We take reasonable steps to make sure they handle it consistently with the Australian Privacy Principles.

5. Keeping it secure

Our website uses HTTPS, so information you submit is encrypted in transit. Only the Obie team can access form submissions. If a data breach is likely to cause you serious harm, we’ll tell you and explain what we’re doing about it.

6. How long we keep it

We keep waitlist details until we’ve told you Obie is open in your area, or until you ask us to remove them, whichever comes first. If Obie hasn’t launched in your area within two years, we’ll delete them.

We keep groomer details while we’re talking with you about listing on Obie. If you don’t go on to list, we’ll delete them within 12 months.

7. Unsubscribing and removing your details

Every email we send includes an unsubscribe link. You can also email support@obie.pet at any time and we’ll remove your details.

8. Access and correction

You can ask to see the personal information we hold about you, or ask us to correct it, by emailing support@obie.pet. We’ll respond within 30 days.

9. Complaints

If you’re unhappy with how we’ve handled your information, email support@obie.pet with the details. We’ll acknowledge your complaint within 7 days and aim to resolve it within 30 days. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (www.oaic.gov.au, 1300 363 992).

10. Changes to this policy

Before Obie opens for bookings, we’ll publish a fuller privacy policy covering accounts, bookings and payments, and update this page. The date at the top shows when this policy was last changed.